Shipping policy

📦 Our Professional Preparation Process

To ensure your delicate succulents survive international transit and arrive in pristine, rot-resistant condition, we follow a strict greenhouse protocol:

• Greenhouse Selection (2-3 Days): We hand-pick the healthiest, most vividly colored specimens from our stock based on current seasonal availability.

• Professional Air-Drying & Bare-Rooting (Approx. 10 Days): This is the secret to safe succulent shipping. We fully remove the soil and air-dry the root systems for about 10 days. This essential step eliminates excess moisture, preventing root rot and mold during transit.

• Transit & Delivery (6-8 Business Days): Once perfectly dried, your plants are carefully packed and dispatched. We ship our packages Monday through Friday, all twelve months of the year!

⚠️ IMPORTANT: Live Plant Dehydration Notice (Please Read)

Due to the long journey and the essential 10-day air-drying process, it is completely natural and normal for succulents to arrive looking slightly wrinkled, soft, or shriveled. Some lower leaves may also dry up or drop—please do not worry! This is a healthy survival mechanism for succulents during transit.

Once you clean up the roots, gently plant them into fresh gritty soil, and give them their first proper watering after a few days, they will naturally plump back up, root successfully, and return to their gorgeous, full-vibrant state.

📍 Tracking Your Order

Once your package is shipped, a tracking number will be automatically sent to your email. You can monitor your package's real-time journey directly through our online store's tracking page.

Please ensure you review this timeline prior to purchase. By placing an order with us, you agree to abide by these shipping preparation terms and conditions from the time your order is submitted.

🌿 Live Plant Shipping Guarantee

Shipping live plants across continents can occasionally involve unpredictable transit situations. While we pack with the ultimate care, rare mishaps can happen.

If anything goes wrong with your package upon arrival, PLEASE contact our customer support team immediately before leaving feedback. Your absolute satisfaction is our greatest pursuit, and we promise to resolve any issue for you promptly.

🚀 Urgent Orders & Express Upgrades

If you need your order urgently for a gift or a specific event, please message us at our customer support email immediately after placing your order. We can easily upgrade your package to an expedited express carrier (additional shipping cost will be applied).